Terms & Conditions

Before confirming your booking at Baystone Bank Farm Campsite please take the time to read the information below. It includes vital information regarding cancellation policies and services available at the Park, which will assist you with planning your holiday. 

When booking your holiday with us please read and check  (1) your pitch details, (2) our T&C’s (3) our Campsite Rules and where relevant our Dog Policy, Groups Policy and (4) our FAQ’s prior to booking.  

It is a term of booking that you have read and understood these and agree to abide by these when you book to ensure everyone has a great holiday here. 

Payment Policy

Payment is required in full at time of booking. 

Refund Policy

Cancellations made more than four weeks prior to arrival will be fully refunded. 

Cancellations less than four weeks prior to arrival are subject to no refund 

Large group (4+ pitches) cancellations will not receive a refund. 

Refunds are all made vis Stripe so Stripe fees will be included.

Travel Insurance

We strongly recommend you take out an appropriate travel insurance policy to give peace of mind that your financial commitment is protected, should you be forced to cancel your holiday for any reason. We recommend that guests have an appropriate level of travel insurance in place for their needs.

Arrival/Departure Procedures

Check-in time is between 3pm and 7pm. 

Arrival after 7pm is by arrangement only. Please contact (warden) on 07456642155 to arrange this.

Check out is 10am prompt on the day of departure.

Whilst our Campsite Wardens will check your pitch/Bell Tent/The Roundhouse, guests are expected to leave every area they visited here in a neat and tidy condition, with all refuse deposited in the Refuse Collection Area (aka the big purple bins in the car park). 

All camping equipment MUST be taken home with you. Our rubbish bins are for normal domestic rubbish only

No food must be left in the fridge/freezer upon departure.

Park Rules

Any guest found to be repeatedly breaking any of our Campsite Rules will be asked to leave the Park immediately without a refund.

Breakage/Damage

We reserve the right to charge the Debit/Credit Card used at the time of booking an additional and reasonable fee should the facilities/tent/pitch not be left in satisfactory condition or if there is any damage to the site, tents or Roundhouse or of the furnishing therein. It is requested that guests advise Reception/the Wardens in the event of breakage or damage. We would obviously back up any such charges with evidence.

Smoking

Smoking is not permitted on any area of the site, or farm, in the tents or the Roundhouse. It is permitted on your own pitch, only. Please pick up all butts.

Dogs

Please see our Dog Policy. Well behaved dogs are welcome but must be kept on a lead at all times. Owners are expected to clean up behind their dogs and use the bins provided. 

Barbeque/Fire Pit

The complimentary stone BBQ/Fire Pit must not be moved from its position under any circumstances. Please be aware of wind direction to ensure smoke does not become an annoyance to other guests. You must extinguish it if leaving the site, and do not leave it burning unattended.

Lost Property

Items must be claimed within 2 weeks of departure. Where relevant, postage and packaging charges will apply for the return of goods.

Group Bookings

Please see our Group Bookings Policy. We welcome bookings from schools, social clubs, sports clubs, church groups, family gatherings, residential houses, day centres and special needs groups. Please contact us directly for further information.

Disability Access

Our site is only wheelchair friendly to the more active user due to our hillside location. The ground is often soft from rain and thus wheelchairs can become bogged down.

Complaints Procedure

We take all comments from guests very seriously and in the unlikely event you wish to make a complaint you may contact the Campsite Warden directly either via Reception, telephone 07456642155 or email and we will respond. We will attempt to resolve any issues as soon as possible.

Code of Conduct

Noise pollution is taken seriously. We expect all guests to respect others and keep noise to a minimum, adhering to a noise curfew from 10.30pm until 8am.

Light pollution is also an issue here as love our wide open and often crystal clear skies. No campervan/motorhome exterior lights on at night please.

We expect all our visitors to respect and look after the campsite and farm and the area you are staying in.

Parents are responsible for their children, especially where the water is concerned; and children must be supervised at all times.

Safety and Risk Assessment

You must have read our Campsite Rules prior to booking and then prior to arrival please, and shared with your children and other guests with you, to ensure your stay here is as safe as we can make it for you and your family/friends/dogs. Our Risk Assessments are available upon request.

Wi-Fi and Mobile Coverage

We have NO WiFi here. Its rather lovely to have an off grid stay, bring cards and games. Mobile coverage is usually good.

If you have any other queries regarding your stay, please contact the warden on 07456642155, visit the Warden’s Caravan, go to the shop or e-mail the owner at annie@baystonebankfarmcampsite.co.uk